Job Description

Job Description

The Treasury and Chief Investment Office Firmwide Resolution & Recovery Technology, Operations and Shared Services team is a firmwide function responsible for management and governance of the Firm’s strategy and Resolution plans for its Critical Operations, technology and shared services, as well as the management information systems capabilities which enable the Firm’s Resolution and Recovery Planning efforts.  The Firmwide Resolution & Recovery Technology, Operations, and Shared Services, together with members of the broader Firmwide Resolution & Recovery Program Management Office, are responsible for designing, managing, and delivering the Firm’s Resolution plans, which demonstrate how the Firm would continue to operate when faced with material financial distress or failure of the company. Resolution Plans are required by the Firm’s U.S. and international regulators. 

The Management Information Systems Product Owner team supporting Resolution & Recovery operational reporting is seeking a Business Analyst. As a Business Analyst, you will have the opportunity to assume ownership for key deliverables and processes and collaborate with experienced peers.  You will gain broad exposure to teams throughout the Firm as you engage with technologists, testers, data owners, business and operations key contacts. This position offers a unique opportunity for an initiative-taking and self-directed individual to gain experience in a complex regulatory program and to gain firmwide visibility, providing an excellent platform to grow their career. 

Experience with agile processes, data analysis and stakeholder engagement would position a candidate well to be successful in this role. Direct experience supporting large or complex systems / functionality and producing high-quality materials (e.g., presentations, quantitative and qualitative analysis) is also a plus. This role will interact with key contacts across disciplines and be responsible for maintaining relationships across multiple business and support areas.

Job Responsibilities

• Lead performance and production support of operational reporting and data including performing data validation, monitoring source data feeds, providing subject matter expertise on reporting specifications and data, and tracking reference data updates.
• Engage with key stakeholders including facilitating checkpoints to ensure awareness of system changes and delivery schedules, communicate on issues and associated solutions.
• Work directly with Technology, testers, and Recovery & Resolution Program to support operational reporting requirements and functions.  Build relationships with upstream data owners to enable issue resolution. 
• Drive strategic decisions, progress awareness, identify and raise potential risks, and escalate for additional support as appropriate.
• Create and maintain documentation of reporting logic, data sourcing, business rules and user reference materials. 
• Assess repetitive system issues and required data fixes, ensure root cause analysis is performed on issues and track and communicate issue resolutions.
• Facilitate change request and design discussions for complex challenges supporting global regulatory reporting requirements leveraging firmwide approved authoritative data and reference sources.
• Identify and raise potential cross-reporting considerations and impacts.
• Run testing automation functionality and perform manual testing to validate changes.
• Foster and collaborate on future product vision and exploration areas; support roadmap development and deliver work according to schedule and priority. 
• Advance a culture of collaboration beyond the scope of individual products and aligned to the entire team.

Required Qualifications, Skills, and Capabilities

• 3+ years in business / data analysis, system support or a related role.
• Strong data analysis skills and data query knowledge
• Experience documenting requirements, creating user stories and testing, preferably within an agile model.
• Ability to take ownership for assigned deliverables and proactively manage them to timely completion (escalating when appropriate) to meet objectives.
• Must be self-motivated and efficiently manage and track a varied and complex workload.
• Bachelor’s degree, or similar numerical and analytical discipline experience.
• Strong ability to develop and maintain effective working relationships and influence across a broad organizational landscape.  
• Strong attention to detail and ability to proactively ask questions and seek feedback on deliverables as required.
• Ease working across a range of complex issues; ability to learn new topics quickly and move between subjects.
• Strong verbal and written communication skills.

Preferred Qualifications, Skills, and Capabilities

• SQL and Alteryx experience strongly preferred.
• JIRA familiarity strongly preferred.
• Prior experience in a project or program management role with an understanding of project management processes and governance preferred.
• Financial and/or regulatory reporting experience preferred.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

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